Privacy Policy

Introduction

FreshFSM("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Account credentials (username and password)
• Business information (company name, job title)
• Billing and payment information

Information Collected Through the Mobile App

Our mobile application may request access to certain features on your device:

Location Data

We collect location information to provide core functionality of our field service management platform, including displaying your position on dispatch maps, calculating routes to job sites, and updating your team with your current location while on the job. You can enable or disable location services through your device settings.

Camera Access

We request camera access to allow you to take photos of job sites, equipment, completed work, and documentation. These photos are stored securely and associated with your job records. Camera access is only used when you actively choose to take a photo within the app.

Device Information

We automatically collect certain device information including device type, operating system, unique device identifiers, and mobile network information to ensure proper functioning of the Service and to improve our products.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• With your employer or organization: If you use FreshFSM through a business account, your employer may access your usage data and work-related information.
• Service providers: We may share information with third-party vendors who perform services on our behalf, such as hosting, analytics, and payment processing.
• Legal requirements: We may disclose information if required by law or in response to valid legal requests.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at services@freshfsm.com.

Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: