Dispatch Software for Field Service Teams
See your crew on a live map, assign visits, optimize routes, and track job progress in real-time. FreshFSM's dispatch board gives you a split view with your visit list alongside an interactive map.
How It Works
See Crew Locations
Open the dispatch board to see crew members on a live GPS map. Location updates stream in real-time so you can see where everyone is.
Assign Visits
Assign visits to individual crew members or daily teams. Use the map's lasso tool to select multiple visits at once for bulk assignment.
Optimize Routes
Click optimize to reorder a crew's stops into the most efficient sequence. Drag and drop to fine-tune the order, then save.
Track Progress
Watch visit statuses update in real-time as crews mark jobs in-progress or complete from the mobile app. No page refresh needed.
Key Features
Real-Time GPS Tracking
See every crew member on a live map with real-time location updates. The dispatch board streams GPS positions so you can see where your team is at any moment.
- Live location updates streaming for every field worker
- Crew markers on an interactive Google Map
- Automatic reconnection if the connection drops
Crew Assignment
Assign visits to crew members or daily teams from the dispatch board. Select individual visits or use the lasso tool on the map to bulk-assign multiple stops at once.
- Assign visits to individuals or daily teams
- Lasso selection on the map for bulk assignment
- Filter the dispatch view by crew member or team
Live Job Status Updates
Visit statuses update on the dispatch board in real-time as field crews progress through their day. See which visits are scheduled, in-progress, or completed.
- Real-time status updates: scheduled, in-progress, completed
- Timestamps recorded for each status change
- Dispatch board updates automatically via live streaming
Route Optimization
Reorder a crew's visits into the most efficient sequence with one click. See total distance and estimated drive time, then drag and drop to adjust before saving.
- One-click route optimization per crew or team
- Drag-and-drop reordering of stops
- Route stats showing total distance and duration
Daily Teams
Create ad-hoc teams for each day with assigned crew members and color-coded map markers. Filter the dispatch view by team to focus on one group at a time.
- Create daily teams with assigned crew members
- Color-coded markers to distinguish teams on the map
- Filter visits and routes by team
Related Features
Job Scheduling Software Built for Field Service Teams
Job scheduling software for field service businesses. Drag-and-drop calendar, recurring jobs, crew assignment, and route optimization.
Learn moreKnow Where Your Crews Are in Real-Time
Track your field service crews in real-time. See every crew member on a live map with continuous location updates from the mobile app.
Learn moreOptimize Routes to Reduce Drive Time
Route optimization software for field service businesses. Calculate the most efficient stop order, view route stats, and save routes as reusable templates.
Learn moreFrequently Asked Questions
Ready to get started?
See how FreshFSM can help streamline your field service operations. Sign up today or book a demo to learn more.