Build and Manage Stronger Field Service Teams
Organize your crews with tags, build daily team rosters, assign roles and permissions, and activate crew members with one-tap crew calls. FreshFSM gives you the tools to manage your workforce effectively.
How It Works
Set Up Your Teams
Build daily team rosters by assigning crew members to named teams each day. Use teams for dispatch routing and color-coded map visualization.
Assign Roles & Permissions
Define what each team member can see and do with role-based access. Protect sensitive client and financial data while giving field workers the information they need.
Activate with Crew Calls
When you need extra hands for a job or storm response, send a crew call. Selected workers receive an instant notification and can confirm their availability with one tap.
Monitor in the Field
Track your crews throughout the day with GPS location, job status updates, and completion notifications. Know where everyone is and how the day is progressing.
Key Features
Daily Team Rosters
Create named teams each day and assign crew members to them. Teams are used for dispatch routing and appear as color-coded groups on the map so you can see where each team is working.
- Create named teams and assign crew members per day
- Color-coded team visualization on the dispatch map
- Flexible daily compositions that change as needed
Role-Based Access
Control what each team member can see and do with role-based permissions. Owners and admins see everything, office staff manage scheduling and clients, and crew members see only their assigned visits and crew calls.
- Control what each team member can see and do
- Four roles: owner, admin, office staff, and crew
- Protect sensitive client and financial data
Crew Calls
Activate field workers with one tap when you need extra hands. Workers receive instant notifications on their mobile app and can confirm their availability without calling the office.
- One-tap activation to call crew members to duty
- Target all crew, filter by tags, or hand-pick specific members
- Instant notifications via mobile app, email, and SMS
Crew Tags & Organization
Add tags to crew members to categorize them by specialty, service type, or any label that fits your business. Filter by tags when sending crew calls or reviewing your team roster.
- Tag crew members by specialty, service type, or custom labels
- Filter crew by tags when sending crew calls
- Organize your workforce with flexible categorization
Crew Onboarding
Add new crew members from the dashboard and send a welcome email and SMS automatically. Crew members download the mobile app and can immediately see their assigned visits and respond to crew calls.
- Add crew members and send welcome email and SMS
- Crew downloads the mobile app to get started
- Immediate access to assigned visits and crew calls
Crew Member Profiles
Maintain a profile for each crew member with contact information, home address, tags, and internal notes. Manage status (active, inactive, or deactivated) to control access to the mobile app.
- Contact info, home address, and internal notes
- Tags for organizing crew by specialty or service type
- Status management to control mobile app access
Related Features
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Dispatch software for field service businesses. Live GPS tracking, crew assignment, route optimization, and real-time job status updates on an interactive map.
Learn moreJob Scheduling Software Built for Field Service Teams
Job scheduling software for field service businesses. Drag-and-drop calendar, recurring jobs, crew assignment, and route optimization.
Learn moreKnow Where Your Crews Are in Real-Time
Track your field service crews in real-time. See every crew member on a live map with continuous location updates from the mobile app.
Learn moreFrequently Asked Questions
Ready to get started?
See how FreshFSM can help streamline your field service operations. Sign up today or book a demo to learn more.