One Inbox for All Your Business Communications
Stop switching between your phone and messaging apps. FreshFSM brings all your client and crew text conversations into one unified inbox with two-way SMS, dedicated business phone numbers, and complete conversation history.
How It Works
Customer Sends a Text
Customers text your dedicated business phone number. Their message is captured automatically and routed to your unified inbox, linked to their client record.
Message Appears in Your Inbox
All incoming text messages appear in one place, linked to the client record. Your team sees the full SMS conversation history and context.
Reply from Any Device
Respond to customers via SMS from the web dashboard or mobile app. Your reply is sent from your business number, keeping the conversation seamless.
Full Conversation History Saved
Every message is automatically saved to the client record. Anyone on your team can review past conversations and pick up where the last interaction left off.
Key Features
Two-Way SMS
Send and receive text messages with clients from your business phone number. Clients reply directly to your number, and the full SMS history is saved to their client record automatically.
- Send and receive text messages with clients
- Clients reply directly to your business number
- SMS history saved to the client record automatically
Automated Email Notifications
The system automatically sends professional emails for quotes, invoices, visit reminders, and payment receipts. Track delivery status, opens, and clicks to know your messages are getting through.
- Automatic emails for quotes, invoices, and reminders
- Track email delivery status, opens, and clicks
- Customizable email templates for each notification type
Unified SMS Inbox
All SMS conversations with clients and crew appear in one view. Filter by participant type, search by name or phone number, and track unread messages so nothing slips through the cracks.
- All SMS conversations with clients and crew in one view
- Filter by status, participant type, and unread messages
- Search conversations by name or phone number
Conversation History
Every client has a complete SMS conversation history. Your team always has full context so a different team member can jump in without the customer having to repeat themselves.
- Complete SMS history linked to each client record
- Any team member can pick up a conversation with full context
- Conversations linked to quotes, invoices, jobs, and crew calls
SMS & Email Templates
Customizable templates for visit reminders, quotes, invoices, and payment receipts. Templates auto-fill with client and job details using merge variables so every message feels personal.
- Templates for quotes, invoices, visit reminders, and receipts
- Auto-filled with client name, dates, amounts, and links
- Customize the text for each notification type in Settings
Auto-Notifications
Automatic visit reminders, on-my-way alerts, invoice delivery, and payment receipts. Your customers stay informed at every stage without your team sending manual messages.
- Automatic visit reminders via email and SMS before appointments
- On-my-way SMS with ETA sent from the mobile app
- Invoice and payment receipt notifications
Related Features
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Send targeted email campaigns to your clients. FreshFSM's campaign tools let you compose, target, send, and track email marketing for your service business.
Learn moreKnow Every Client Inside and Out
Organize your clients, properties, and contacts in one place. FreshFSM's client management software helps service businesses track every interaction and build lasting relationships.
Learn moreBuild and Manage Stronger Field Service Teams
Organize your field service teams with role-based access, crew calls, tag-based organization, and daily team management. FreshFSM crew management keeps your operation running smoothly.
Learn moreFrequently Asked Questions
Ready to get started?
See how FreshFSM can help streamline your field service operations. Sign up today or book a demo to learn more.