Everything you need to run your field service business
FreshFSM is field service management software built for businesses that go to their customers: snow removal, lawn care, HVAC, plumbing, cleaning, and beyond. From the first customer inquiry to collecting payment, FreshFSM keeps your office organized and your crew productive.
Scheduling & Operations
Scheduling
Job scheduling software for field service businesses. Drag-and-drop calendar, recurring jobs, crew assignment, and route optimization.
Learn moreDispatching
Dispatch software for field service businesses. Live GPS tracking, crew assignment, route optimization, and real-time job status updates on an interactive map.
Learn moreRoute Optimization
Route optimization software for field service businesses. Calculate the most efficient stop order, view route stats, and save routes as reusable templates.
Learn moreGPS Tracking
Track your field service crews in real-time. See every crew member on a live map with continuous location updates from the mobile app.
Learn moreClient & Job Management
Client Management
Organize your clients, properties, and contacts in one place. FreshFSM's client management software helps service businesses track every interaction and build lasting relationships.
Learn moreJob Management
Create, track, and manage every job from start to finish. FreshFSM's job management software handles one-off service calls, recurring maintenance, and multi-visit projects.
Learn moreService Requests
Capture, track, and convert incoming service requests into revenue. FreshFSM helps field service businesses manage the complete request-to-quote pipeline.
Learn moreEstimates
Professional estimate software for contractors and field service businesses. Create accurate quotes on-site, send professional proposals, and convert more leads.
Learn moreInvoicing & Payments
Invoicing
Professional contractor invoicing software that helps field service businesses create invoices, accept payments, and get paid faster.
Learn morePayments
Accept payments online with integrated payment processing for field service businesses. Credit cards and debit cards.
Learn moreClient Portal
Give your customers 24/7 self-service access with FreshFSM's client portal. Let customers view quotes, approve work, check job status, and pay invoices online.
Learn moreCommunication & Team
Messaging
Stay connected with clients and crews through two-way SMS and a unified inbox. FreshFSM messaging keeps all your business text conversations organized in one place.
Learn moreCampaigns
Send targeted email campaigns to your clients. FreshFSM's campaign tools let you compose, target, send, and track email marketing for your service business.
Learn moreCrew Management
Organize your field service teams with role-based access, crew calls, tag-based organization, and daily team management. FreshFSM crew management keeps your operation running smoothly.
Learn moreBuilt for businesses that go to their customers
FreshFSM adapts to your industry with specialized features and workflows.
Snow & Ice Removal
- Storm mode for rapid emergency dispatch
- Route templates for pre-set service areas
- Crew calls to activate seasonal workers
- Real-time crew tracking during storms
Lawn Care & Landscaping
- Recurring routes for weekly service
- Multi-crew scheduling for larger teams
- Mobile route view for daily execution
- Before and after photos for each property
HVAC, Plumbing & Trades
- Service requests for incoming calls
- Assessment scheduling with reminders
- Professional quotes with approval workflow
- Online payment collection
Cleaning Services
- Property management for multi-location clients
- Client portal for viewing appointments and paying invoices
- Recurring job scheduling
General Contractors
- Multi-visit jobs for long projects
- Quote-to-job conversion workflow
- Team coordination on complex sites
- Progress tracking with photos
Field service management that works as hard as you do
Get Paid Faster
Clients pay from email or text message in seconds. No login required. Online payments reduce collections time from weeks to days.
Stop Playing Phone Tag
Two-way SMS keeps you connected to clients and crew. Automated reminders reduce no-shows. Crew calls notify available staff instantly.
Optimize Every Route
Interactive map scheduling shows your day at a glance. Drag-and-drop ordering finds the fastest path. Route templates dispatch recurring work in one click.
Professional Presence
Branded quotes and invoices. Business phone number. Client portal for self-service. Look like a big company, work like a small team.
Built for the Field
Mobile-first design works with gloves. Large touch targets. Real-time sync. Crew stays productive anywhere.
Everything at a glance
| Category | Features |
|---|---|
| Client Management | Multiple properties, payment methods on file, communication history |
| Quotes | Line items, branded PDFs, email/SMS delivery, view tracking, approval workflow, deposits |
| Jobs & Visits | Multi-visit jobs, crew assignment, status tracking, before/after photos, completion workflow |
| Invoicing | Auto-generation, branded PDFs, email/SMS delivery, partial payments, refunds |
| Payments | Credit/debit cards, saved payment methods, manual entry, payouts to your bank |
| Scheduling | Calendar view, map view, drag-and-drop ordering, route statistics |
| Route Optimization | Route templates, one-click dispatch, storm mode, multi-crew routes |
| Mobile | Crew route view, GPS navigation, before/after photos, offline photo sync |
| SMS | Business phone number, two-way texting, delivery tracking |
| Crew Calls | On-call notifications, response tracking, confirmation workflow |
| Team Management | User profiles, role-based access, crew tags, multi-company support |
| Service Requests | Request intake, status workflow, lead source tracking |
| Assessments | Scheduling, crew assignment, reminders, conversion to quotes |
| Client Portal | Self-service access, online payments, appointment management |
| Reporting | Payment history, email/SMS logs, activity logs |
| Security | Multi-tenant isolation, PCI compliance, encrypted data |
Ready to streamline your field service business?
See how FreshFSM can help you schedule smarter, dispatch faster, and get paid sooner. Sign up today or book a demo.